Frequently Asked Questions

Loevech is a professional data services platform offering 24 specialized services across 6 categories: Data Enrichment, Sentiment & Intent, Content Rating, Micro-Annotation, AI Benchmarking, and Industry Solutions. Each service is powered by trained human evaluators with built-in quality controls, real-time analytics, and API access.

Our services include: Customer Segmentation, Lead Qualification, Data Quality Audit, Custom Data Enrichment, Support Ticket Sentiment, Customer Intent Classification, Communication Priority Triage, Custom Communication Tags, Landing Page UX Review, Ad Creative Evaluation, Brand Mention Classification, Competitive Product Comparison, Product Image Quality, Review Categorization, UGC Content Moderation, Quick Preference Poll, LLM Output Accuracy, AI Safety & Compliance, Model A/B Comparison, Custom Model Benchmark, E-commerce Product Quality, Clinical Note Classification, Financial Document Classification, and Content Appropriateness Scoring.

Click "Get Started" to create a free account. Browse our 24 services, pick the one that matches your need, and launch a pilot project with up to 100 items for free. No credit card required. You can also contact our sales team for a personalized recommendation.

Yes. The Starter plan is completely free and lets you run pilot projects with up to 100 items on any of our 24 services. This is perfect for testing quality and fit before scaling up to our Professional or Enterprise plans.

Each service is designed for a specific business need. For example: if you need to clean your CRM, use Data Quality Audit. If you need to prioritize support tickets, use Support Ticket Sentiment. If you need to test AI model outputs, use LLM Output Accuracy. Browse our services page to see detailed descriptions and use cases for each, or contact us for a personalized recommendation.

Absolutely. Many customers combine services -- for example, using Customer Segmentation alongside Lead Qualification, or running Brand Mention Classification with Competitive Product Comparison. Each service runs as an independent project with its own dashboard and results.

Yes. Our Industry Solutions category includes 4 specialized services: E-commerce Product Quality (listing and image compliance), Clinical Note Classification (HIPAA-aware medical record annotation), Financial Document Classification (risk and fraud detection), and Content Appropriateness Scoring (media and entertainment content curation). Each includes industry-specific compliance guardrails.

Every service includes customizable evaluation criteria, labels, and scoring rubrics. For deeper customization, our Custom Data Enrichment and Custom Model Benchmark services let you define entirely bespoke workflows. Enterprise customers also get access to dedicated project managers for white-glove service configuration.

Quality is built into every service: (1) Multi-rater consensus -- multiple evaluators assess each item independently. (2) Gold-standard calibration tasks verify evaluator accuracy. (3) Real-time analytics dashboards monitor quality metrics as results come in. (4) Configurable agreement thresholds let you set your quality bar. (5) Trained evaluators are matched to services based on domain expertise.

Standard turnaround is 48-72 hours for most services. Professional plan customers get priority turnaround of 24-48 hours. Enterprise customers can arrange same-day turnaround for time-sensitive projects. Turnaround depends on project volume and service complexity.

Results are available in three ways: (1) Real-time via your project dashboard as evaluators complete items. (2) CSV/JSON export for bulk download. (3) API and webhooks for programmatic integration into your data pipeline. All results include individual evaluator scores, aggregated metrics, and confidence levels.

Yes. Professional and Enterprise plans include full REST API access with webhook support. You can programmatically submit data, track progress, and receive results -- making it easy to integrate Loevech into your existing data pipelines, CRM, or analytics stack.

Loevech offers three plans: Starter (free, up to 100 items per project), Professional ($199/month, up to 10,000 items per project with API access), and Enterprise (custom pricing with unlimited volume and dedicated support). Each service also has per-item rates based on task complexity, with volume discounts on paid plans.

No minimums and no contracts. Start with a single 100-item pilot project on the free plan. Scale up or down as needed. Professional plans are month-to-month. Enterprise plans can be structured as annual agreements with custom SLAs.

All data is encrypted in transit (TLS) and at rest. Our platform runs on enterprise-grade cloud infrastructure with role-based access controls, audit logs, and SOC 2 compliance. Healthcare customers benefit from HIPAA-aware workflows. We never share your data with third parties and follow GDPR compliance practices.

Yes. Our platform is SOC 2 compliant and GDPR-ready. For healthcare use cases, we offer HIPAA-aware workflows with Clinical Note Classification. For finance, our Financial Document Classification service includes regulatory compliance guardrails. Enterprise customers can request custom compliance configurations and NDAs.